1Information We Collect

We collect information in a few simple ways.

What you share with us

When you fill out our contact form, call us, or email us, you might tell us:

Your name, phone number, and email address
What’s going on at your property, like a smell, a stain, or a leak
Your property address, so we know where to help

What your browser shares automatically

Like most websites, ours picks up a few basic technical details when you visit, such as your browser type and the pages you look at. This happens on its own, behind the scenes. It has nothing to do with ads or tracking.

We don’t take payments on this website, and we don’t have logins or accounts. We also don’t collect health information. So none of that is covered here.

2How We Use Information

We use your information for one simple reason: to help you. That means:

Answering your message, call, or form submission
Scheduling a mold inspection or following up on your request
Talking with you about your questions or confirming an appointment
Keeping accurate records of our conversations with you

We don’t use your contact form information for unrelated ads. Curious who we might share it with? See “Sharing of Information” below.

3How We Protect Information

We take real steps to keep your information safe. Only our own team can see what you send us. We use a reputable hosting provider to run our website and contact form. No website can promise perfect security, but we work hard to protect what you share with us.

4Cookies & Similar Technologies

Our website may use a few basic cookies, the kind most sites use to help a contact form load and work correctly. These cookies are technical, not personal. They don’t build an advertising profile of you. We don’t run ad trackers, retargeting pixels, or analytics tools that we can confirm and describe here. If that ever changes, we’ll update this section.

Most browsers let you block or delete cookies in your settings. Just know that turning them off may make some parts of our website, including the contact form, work less smoothly.

5Sharing of Information

We don’t sell, rent, or trade your personal information. We only share it in a few limited cases:

With our own team, so we can respond to and help with your request
With the companies that help us run our website and process our contact form, only so they can do that job for us
If the law requires it, or to protect someone’s rights, property, or safety

6Third-Party Links

Our website sometimes links to other sites. One example is Google Maps, which we link to for directions to our office. We don’t control those sites, and we aren’t responsible for their privacy practices. Once you click over, their own privacy policy applies. It’s worth a look.

7Data Retention

We keep your information only as long as we reasonably need it, to help with your request and to maintain basic business records. If you’d like us to delete what we have on file, see “Your Choices” below.

8Your Choices

You always have choices about your information. You can:

Skip the contact form and reach us by phone or email instead
Ask what information we have on file about you
Ask us to correct anything that’s wrong
Ask us to delete your information, aside from what we need to keep for legitimate business or legal reasons

We’re glad to help with any of these requests. This website is based in Louisville, Kentucky, and we serve customers in Kentucky and Southern Indiana. If a specific state or federal privacy law applies to your request, we’ll handle it accordingly.

Contact us using the information below to get started.

9Children’s Privacy

Our website and services are meant for adults. We don’t knowingly collect personal information from children. If you think a child has shared information with us, please contact us. We’ll remove it right away.

10Changes to This Policy

We may update this Privacy Policy now and then, as our practices or the law change. When we do, we’ll update the “Last updated” date at the top of this page. Feel free to check back here from time to time.

Privacy Policy